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What is customer retention? - IBM
Customer retention is a key component of the overall customer journey. Organizations that succeed at customer retention will benefit by encouraging customer loyalty. Organizations that invest in customer experience management understand the importance of customer retention.
How to Build a Successful Customer Retention Strategy | IBM
Get the key steps for creating an effective customer retention strategy that will help retain customers and keep your business competitive.
What is customer churn? - IBM
Prioritizing customer engagement, especially formulating a robust customer retention strategy, is an important protection against customer churn. Companies should measure customer churn rates on a frequent basis, so they understand whether they are at risk for revenue loss.
Cos'è la customer retention? - IBM
La customer retention è la capacità di un'azienda di trasformare i nuovi clienti in acquirenti abituali, evitando che passino a un concorrente.
What is omnichannel customer experience? - IBM
The omnichannel customer experience refers to a customer’s ability to interact with a business seamlessly across multiple channels and touchpoints, receiving a unified and consistent experience regardless of the platform or device used.
AI in CRM (Customer Relationship Management) | IBM
AI in customer relationship management (CRM) enables organizations to automate business processes by organizing and managing customer information with ease.
What is customer lifetime value (CLV)? - IBM
Customer lifetime value (CLV) is the total worth of or profit from a customer for a business over the entirety of their relationship.
What is Customer Acquisition? | IBM
Customer acquisition refers to the strategies and processes a business uses to gain new customers. A successful customer acquisition strategy focuses on attracting potential customers who are most likely to become loyal, and thus profitable.
¿Qué es la retención de clientes? - IBM
La retención de clientes es la capacidad de una empresa para convertir a los clientes por primera vez en compradores habituales y evitar que se cambien a un competidor.
Qu’est-ce que la rétention client - IBM
La rétention client est la capacité d’une entreprise à transformer les nouveaux clients en acheteurs réguliers et à éviter qu’ils ne passent à la concurrence.
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